Terms of Service - Oakridge Carpentry & Joinery Ltd

Effective Date: 26 June 2026

1. Introduction and Acceptance of Terms

These Terms of Service ("Terms") govern the provision of carpentry and joinery services by Oakridge Carpentry & Joinery Ltd ("we", "us", "our") to you, the customer, client, or service recipient ("you", "your"). By requesting a quotation, booking our services, accepting a proposal, paying a deposit, or allowing us to commence work, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not instruct Oakridge Carpentry & Joinery Ltd to carry out any services.

These Terms apply to all services supplied by Oakridge Carpentry & Joinery Ltd, including but not limited to bespoke fitted wardrobes, custom shelving and storage solutions, door hanging and replacement, skirting boards and architraves, kitchen unit installation, wooden flooring installation, and general carpentry repairs.

2. Scope of Services

Oakridge Carpentry & Joinery Ltd provides professional carpentry and joinery services as agreed in the relevant quotation, estimate, work order, or written contract. The scope of services may include:

• Bespoke fitted wardrobes;
• Custom shelving and storage solutions;
• Door hanging and replacement;
• Skirting boards and architraves;
• Kitchen unit installation;
• Wooden flooring installation;
• General carpentry repairs.

Any services not expressly included in the written quotation or contract are excluded unless agreed in writing by both parties. We may, where necessary, recommend additional works, materials, or remedial measures to complete the project safely and to a professional standard.

All measurements, designs, specifications, finishes, materials, and installation details must be confirmed by you before work begins. We are entitled to rely on information provided by you, including room dimensions, site conditions, and any relevant building or property details.

3. User Obligations and Responsibilities

You agree to:

• Provide accurate, complete, and timely information relevant to the services;
• Ensure safe and reasonable access to the property, including parking, entry, and working areas;
• Obtain any permissions, consents, licences, landlord approvals, leaseholder approvals, planning permissions, building control approvals, or other authorisations required for the works, unless otherwise agreed in writing;
• Ensure the site is suitable for the works and free from hazards, including hidden wiring, pipework, asbestos, damp, structural defects, or other risks not disclosed to us;
• Remove or protect personal belongings, valuables, fragile items, and furniture unless otherwise agreed;
• Notify us promptly of any defects, concerns, or changes to the scope of work;
• Pay all sums due in accordance with the agreed payment terms.

You acknowledge that delays, additional costs, or incomplete works may arise if you fail to meet your obligations. We shall not be responsible for losses arising from inaccurate information, restricted access, or unsafe site conditions not caused by us.

4. Payment Terms and Conditions

Unless otherwise agreed in writing, our standard payment terms are as follows:

• A deposit may be required before materials are ordered or work is scheduled;
• Interim payments may be requested for larger projects or staged works;
• The balance is due upon completion of the services, unless otherwise stated in the quotation or invoice;
• All invoices must be paid in full by the due date stated on the invoice.

Prices may be quoted as fixed prices or estimates. Estimates are based on the information available at the time and may change if the scope of work, materials, labour requirements, or site conditions change.

Unless expressly stated otherwise, all prices are exclusive of VAT. If VAT is applicable, it will be added at the prevailing rate in accordance with UK law.

If payment is not made when due, we reserve the right to:

• Charge interest on overdue sums at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998, where applicable;
• Recover reasonable debt recovery and collection costs;
• Suspend or delay further work until payment is received;
• Withhold delivery of goods, materials, or completion certificates where lawful to do so.

You are responsible for any bank charges, card processing fees, or international transfer fees incurred in making payment, unless otherwise agreed.

5. Cancellation and Refund Policy

You may cancel a booking or instruction by giving us written notice. Cancellation rights may be subject to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 where applicable, particularly for contracts made at a distance or off-premises.

If you request that work begins within any applicable cancellation period, you acknowledge that you may be required to pay for services already performed and materials already ordered or supplied. If you expressly request early commencement, you may lose the right to cancel once the service has been fully performed, subject to applicable law.

Where you cancel after we have ordered bespoke materials, reserved labour, or incurred other costs, you will be liable for those reasonable costs and any non-recoverable expenses.

Refunds, if any, will be considered on a case-by-case basis and only where required by law or expressly agreed in writing. No refund will be due for completed and accepted work, save where statutory rights apply.

If we cancel a booking due to circumstances beyond our control, non-payment, unsafe site conditions, or your breach of these Terms, we may charge for work already carried out and costs reasonably incurred.

6. Liability Limitations

We will perform the services with reasonable care and skill in accordance with the Consumer Rights Act 2015, where applicable. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under UK law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Subject to the foregoing, Oakridge Carpentry & Joinery Ltd shall not be liable for:

• Indirect, incidental, special, or consequential losses;
• Loss of profit, loss of business, loss of opportunity, or loss of goodwill;
• Damage caused by pre-existing defects, hidden conditions, structural issues, or unsuitable site conditions;
• Delays caused by third parties, suppliers, weather, access restrictions, or events outside our reasonable control;
• Damage arising from misuse, neglect, lack of maintenance, or unauthorised alterations after completion;
• Colour, grain, knotting, movement, shrinkage, expansion, or other natural characteristics of timber and timber-based products.

Where our liability cannot be excluded, our total aggregate liability arising out of or in connection with the services shall be limited to the total amount paid or payable by you for the specific services giving rise to the claim, except where a higher limit is required by law.

You are responsible for arranging adequate insurance for your property, contents, and any items at risk during the works. We recommend that you notify your insurer where appropriate.

7. Intellectual Property Rights

Unless otherwise agreed in writing, all drawings, sketches, designs, measurements, estimates, photographs, specifications, and other materials created by Oakridge Carpentry & Joinery Ltd remain our intellectual property or that of our licensors until full payment has been received, to the extent permitted by law.

You may use any design or documentation supplied by us solely for the purpose of the relevant project and not for reproduction, resale, publication, or use on other projects without our prior written consent.

Any bespoke design concepts, templates, methods, or working drawings developed by us may not be copied, adapted, or disclosed to third parties without permission, except where required for lawful regulatory or professional purposes.

8. Data Protection and Privacy

Oakridge Carpentry & Joinery Ltd processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

We may collect and use personal data such as your name, address, contact details, property information, payment details, and correspondence for the purposes of:

• Providing quotations and carrying out services;
• Managing bookings, invoices, and payments;
• Communicating with you about your project;
• Meeting legal, accounting, and tax obligations;
• Handling complaints, disputes, or warranty issues.

We will only process personal data where we have a lawful basis to do so. We may share personal data with trusted third parties such as payment processors, accountants, suppliers, subcontractors, or legal advisers where necessary for the performance of the contract or compliance with legal obligations.

For further information about how we handle personal data, please contact us using the details below. Where required, we will provide additional privacy information or notices.

9. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to:

• Extreme weather conditions;
• Fire, flood, storm, or natural disaster;
• Industrial disputes or labour shortages;
• Supply chain disruption or material shortages;
• Transport disruption;
• Power failure or utility interruption;
• Pandemic, epidemic, public health restrictions, or government action;
• Acts of terrorism, civil unrest, or war.

Where a force majeure event occurs, we will use reasonable efforts to minimise disruption and resume performance as soon as reasonably practicable. If the event continues for an extended period, either party may agree to reschedule or terminate the affected services in writing.

10. Changes to Terms

Oakridge Carpentry & Joinery Ltd may update or amend these Terms from time to time to reflect changes in law, business practices, or service offerings. The version in force at the time you accept our quotation or instruct us to proceed will apply to that specific engagement, unless a later change is required by law or agreed in writing.

We recommend that you review the Terms periodically. Any material changes will be made available by reasonable means, which may include email, written notice, or publication on our website if applicable.

11. Applicable Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, subject to any mandatory consumer rights or alternative dispute resolution rights that may apply under UK law.

12. Contact Information

If you have any questions, complaints, or requests relating to these Terms or our services, please contact:

Oakridge Carpentry & Joinery Ltd
14 King Street, Improve, Kent, ME10 4DT, UK
Email: [email protected]
Phone: +44 20 7946 8372

13. Severability Clause

If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

These Terms constitute the entire agreement between you and Oakridge Carpentry & Joinery Ltd in relation to the services, except where otherwise expressly agreed in writing.